Numbers crunching, heavy infusions of capital and seductive management systems do not propel business forward…people do. Effective expression (verbal, written and through body language), managing conflict and employing negotiation skills are critical for effective business communication both as an individual and in a group setting. Participants learn to more effectively communicate by identifying and satisfying the interest of all parties, building relationships and clearly defining their professional “I”dentity. This one day program is designed for mid to top level managers, team leaders, professionals and executives.