The Art of Managing Employee Expectations: What Savvy Leaders Do
The challenge of managing employee expectations persists from the time a company opens its doors. New recruits have wide-eyed expectations of an exciting career. Employees with experience seek to move up. Seasoned managers often settle into roles that they don't want to see changed. Others in jobs with declining value wait for packages. The leader's greatest challenge is to ground employees in the reality of the marketplace and the workplace. This session will provide insights into the leadership techniques that drive a culture of realistic expectations among employees at all levels: an understanding of the business, what it takes to succeed, the significance of choices, and the role of professional development. Past Leadership Breakfast Programs List
Creating a Culture of Innovation to Survive and Thrive the 21st Century
Welcome to the 21st Century where the world is flat, commerce and information cross borders instantaneously and people around the world are struggling with soaring energy prices, food shortages, the impact of global warming and a financial crisis. The impact of a series of great convergences is putting pressure on airlines, automotive manufacturers, appliance makers, builders and more. Thanks to globalization and information technology, 3 billion people were connected to the world in the last ten years and now the surge in demand from Asia is impacting every aspect of our lives. The solution to these challenges is the same as it has always been; it is not the strongest, richest or most powerful that survive, but the most adaptable, and the means to adapt is through innovation. Participants will define the essence of innovation; learn what comes before one can implement a method to innovate; dissect the essential mental qualities of an innovative team; discuss innovation in action; and explore the tools and techniques to be successful. Past Leadership Breakfast Programs List
Customer Loyalty Management in the 21st Century: From Satisfaction to Delight
For the past few decades, customer satisfaction has been the mantra by which firms have managed their relationships with customers. Much to their disappointment, managers are discovering that high levels of customer satisfaction do not necessarily translate into high levels of customer loyalty. The 21st century customer wants more than mere satisfaction in exchange for their loyalty. Explore the emerging paradigm of customer delight in the 21st century. What is the difference between customer satisfaction and delight? Why does it lead to greater customer loyalty? Customer delight is the next frontier in customer loyalty management and offers an opportunity for the firms to be profit leaders. Past Leadership Breakfast Programs List
Demystifying Strategy
The one constant in today's world is change, yet many organizations and people are resistant to change. Companies must adapt quickly to changing conditions, opportunities and competitors. The ability of the organization to change effectively and quickly is a key determining factor of corporate success. Building on the prior work in driving corporate culture change, this session will deal with strategies for change, how to overcome resistance to change and the critical role of company leadership in planning and implementing appropriate change. We will look at the common reactions to change, how to motivate and reward your workforce and how to create a culture that is receptive to, and unafraid of, change. Past Leadership Breakfast Programs List
Does Your Leadership Matter?
Ever wonder what separates a great leader from a poor one? Or what separates a leader who can transform an organization to deliver exceptional performance, from one who runs it into the ground? These are questions Davis Taylor asked, and he’ll share the answers he found—the “not-so-secret” secrets of transformational leadership—using examples from his book, The Imperfect Leader. Taylor’s experiences span twenty-three years in corporate leadership roles and seven years working with senior executives in the US, Asia and Europe. This session will help you be a better leader at work, at home and in your community. Past Leadership Breakfast Programs List
How Leaders Achieve Effective Execution
Why is successful execution so difficult? How does one execute effectively? Most organizations fail to execute as effectively as they could. In hospitals, over 200,000 people annually die needlessly because of the failure to execute proven safety procedures. In business, more than 2/3 of all major initiatives (acquisitions, mergers, reorganizations, new product launches, etc.) fail to achieve their stated objectives. Globally, McKinsey found that only 7 out of over 1,000 large multinational firms financially out-performed their peers for any 5 consecutive years in the past decade. Jim Collins found that even among companies with "good" performance, less than 1% were capable of producing "great" performance. Think of your own experience in customer service, product quality, reliable advice - how often have these been effectively executed? In this session participants will discuss how to achieve effective execution now, with no additional resources and with reduced risk. Past Leadership Breakfast Programs List
How to Improve Performance, Productivity and Profits
Henry Ford said, "You can't build a reputation on what you are going to do." Every day leaders are challenged with having the right people in the right roles doing the right thing in the right way at the right time and for the right reason. Successful leaders in top performing organizations stamp out uncertainty and costly wasted efforts by setting clearly defined goals, roles and responsibilities; tracking and measuring progress and results; they hold their people accountable and implement consequences. Lucy Ivins, a leading business coach to the Las Vegas residential and commercial construction industry, will provide insight to improve performance and productivity and, thereby, increasing the bottom line using proven leadership and management principles. Past Leadership Breakfast Programs List
The Leader as Coach: Inspiring Performance at Work
Are you capitalizing on the strengths of your people? Do your people willingly accept accountability and ownership? Are you using all their talent to contribute to high performance results? In times of rapid change where uncertainty and challenges rule, leaders need to move from a traditional leadership role. In addition to establishing strategy, managing and controlling they must learn to shape understanding and develop people to react independently and in tandem with the goals of the organization…big or small. Leaders need to learn how to excel at being a coach. We will define the competencies required for a leader to be a good coach and lay out a plan of action so that each participant understands how to develop their coaching skills and use them to enhance team performance. Learn how to apply good coaching methods in the workplace and focus on how to achieve a higher performance by seeking commitment and accountability rather than just managing and controlling. The tactics and techniques discussed will be presented within the framework of business results. Past Leadership Breakfast Programs List
Leaders Guide to Motivating Employees
The questions get asked by leaders every day across the world:
"How do I motivate my employees?"
"Why won’t they work as hard as I need them to?"
"Why is it that one thing motivate one employee, and not another?"
"What are the secrets to motivation?"
"Can I even motivate anyone?"
"Is motivating people my job?"
"What is their problem anyway?"
In this interactive fun and high energy session Shawn Doyle will help you answer all of these questions and more. Based on his book The Managers Guide to Motivating Employees, this professional speaker and coach will share with you the tools, tips and techniques for getting people motivated and keeping them motivated and productive. Past Leadership Breakfast Programs List
Leadership and the New Brain Science
Are leaders born or made? We pose that question as an "either/or" when the answer is "Yes" because of the bifurcated (left and right side) structure of our brain. While most people tend to be stronger in one side or the other, next generation leaders must learn to use both sides for optimum problem solving and people solving. In addition:
- Spindle cells may be the secret of the speed of social interaction
- Mirror neurons establish the biological need for leaders to model behavior
- Neuroplasticity gives us a brain designed to change in response to experience
Ms. Novak weaves science and stories to demonstrate what it means to be a whole-brain leader and why the future will belong to the whole-brain leader and follower. Past Leadership Breakfast Programs List
Leadership by Earning Membership: Neilson’s Hierarchy of Commitment
Your company promoted you to ‘leader’ thanks to your stellar technical experience. While the best of intentions, they may not have provided you support or guidance on leading others. Armed with a new title, achieving goals and objectives of the business now requires a different set of skills. You must learn to foster a vested interest and create a higher level of commitment in your department or division and among each of its members. The Hierarchy of Commitment© is a leadership approach that focuses on identifying appropriate stakeholders, understanding their needs and motivations, and designing actions that transform ‘managed’ people into goal-driven and committed team members. Effective leaders guided by the Hierarchy of Commitment©, achieve greater goals more often, and with higher levels of success. Join Scott Neilson as he helps you reach your leadership potential though this highly effective and best-practice international leadership approach.
Past Leadership Breakfast Programs List
Leading Change From Where You Sit in Your Organization
What keeps you awake at night? Is it your bottom line? Could it be holes in your supply chain? Perhaps it is concern about your team members? What ever it is, you are not alone. Leaders around the world have been challenged to learn from the past, lead during these pressing times and plan for an uncertain future. Come join us to explore how you can lead and manage during these uncharted times. It does not matter where you sit in your organization; the challenges and opportunities are similar. Some of the topics we will focus on are:
- How to position your business unit/team to be successful in an economic downturn
- How to lead change
- How to re-energize morale after a downsizing
- Explore best practices of successful change agents
- Work with consultants to develop a concrete action plan for your business
Past Leadership Breakfast Programs List
Leading Culture Change: How To Measure and Manage to a Healthy Culture
A great culture can make the difference between a winning team and a losing team. If corporate culture has a real impact on the bottom line, and is critical to being a winner in the marketplace, then why don't we manage or measure our culture? In today's competitive marketplace, good ideas and good management are not enough to succeed. A truly healthy culture that pulls together and supports the leadership is one of the most important lost ingredients necessary to building a great company. In this comprehensive workshop we will address the following:
- What is Culture
- The Importance of Culture
- The Effects of Culture
- Culture Research: facts or fiction
- Leading a Culture Change
- Creating a Culture Process
- Culture Change Audience
- The Culture Compass
Past Leadership Breakfast Programs List
Mind of the Leader
The Mind of the Leader program is based on Dr. Spencer's innovative concept that "the key to better performance is having a clearer Preconscious Mind". The Preconscious Mind is that part of our mind that is outside of our immediate awareness but where things can still be easily recalled. When we become busy or overwhelmed, our Preconscious Mind becomes 'flooded'. This negatively impacts our mood, our focus, our relationships and ultimately our performance. This is true for many leaders, especially during this stressful time of the recession. During this program, Dr. Spencer will share secrets of the mind that have helped thousands of people thrive in the face of personal and professional challenges. We will learn how the mind works best, skills to clear the Preconscious Mind, and why tending to the Mind is vital to present and future business success.
Past Leadership Breakfast Programs List
OODA Loop: Playing Offense while the Market and Competitors Play Defense
While studying fighter pilot and aircraft performance, energy and maneuverability during the 1960's, USAF fighter pilot Col. John "40 second" Boyd stumbled upon a concept which would drive fighter aircraft tactics for years to come. His empirical research led him to a basic decision-to-execution cycle which can be found in the pattern of almost any conflict: military, business, personal or athletic. His theory is based on four conditions which make up the mnemonic: OODA. His work has influenced systems-thinkers from all walks of military and business life.
In this discussion, Boom Daniel will break down the OODA Loop for the Leadership breakfast group and drive to how they can improve their own business practices by embracing such a philosophy. Past Leadership Breakfast Programs List
PatternAware™ Leadership for Today’s Leaders
Sometimes we dream of working with robots just to get the work done. No complaints, no mistakes! We wish our colleagues could leave their “baggage” at the door. And, guess what? They wish we could leave ours there too. It just doesn't work that way. Hold on.... help is on the way. Utilizing the tools of PatternAware™ leadership you can learn to decode and de-activate the office politics that undermine motivation and success. Then work becomes an adventure in productivity, purpose and profit. Sylvia Lafair will have her new book available for purchase, “Don’t Bring It To Work: Breaking the Family Patterns that Limit Success,” Jossey-Bass 2009. Past Leadership Breakfast Programs List
Super-Productivity for Leaders: Get More Done
From the board room to the meeting table, leaders like you are more strapped for time than ever before. That's why it’s essential that you develop and use the right tools and strategies to be more productive, to understand and enhance your (and your team's) work style and improve your communications.
Consider these questions:
- Is your team telling you that there are never enough hours in the day?
- Are you asking your team to do more with less?
- Do you have so many projects to complete that you don’t know where to focus first?
- Would you like to better plan for deadlines?
If you answered "YES", then Super Productivity for Leaders is for you. Through this program, you will identify your own productivity style and learn successful strategies other leaders employ to motivate themselves and their teams to achieve more.
During this workshop you will:
- Identify and leverage your team’s personal productivity styles
- Leverage administrative and support talent so you and your team are more efficient
Identify productive leadership behaviors you can incorporate into your everyday activities.
